Willow warrants ironmongery for 10 years against functional failure. If the failure occurs in the first five years of the Warranty period Willow will supply and fit a replacement balance, but if this occurs in the second five years the Company' s obligations are limited to supplying the replacement balance but not the cost of installation. Surface finishes for ironmongery are not covered by this Warranty.

Willow warrants that all timber components are free from

defects in workmanship and materials that could affect performance for a period of 30 years. We warrant the spring balance mechanism for a period of 10 years against functional failure. If the failure occurs in the first five years of the Warranty period Willow will supply and fit a replacement balance, but if this occurs in the second five years the Company' s obligations are limited to supplying the replacement balance but not the cost of installation.

Willow warrants that the glass will comply with the Glass and Glazing Federation’s visual quality standards and that seals on double glazed units will be free from failure (failure is taken to mean failure of the insulated glass unit resulting in penetration of moisture into the air space/appearance of moisture on the glass inside the airspace) for a period of 10 years from delivery. If the failure occurs in the first five years Willow will supply and fit  replacement glass units. If failure occurs in the second five years then the obligations are limited to supplying the unit only. Willow reserves the right to supply a whole sash as an alternative to supplying glass for re-glazing on site. No other glass defect or phenomena are covered by this Warranty.