top of page

Our Process 

In 2020 we reviewed and changed how we interact with our customers.  


We became aware over the last few years that in addition to the finest timber windows and doors money can buy, our customers also wanted to know at what stage their order was and who to contact if they had any questions. 

To this end we introduced a system that automatically notifies our customers each time their order passes to another stage, giving total transparency, with direct contact details of the person in charge of that process.


It's almost like you are in the factory with us.


In addition to this we looked at our process from our customers point of view and made sweeping changes as illustrated below.

What You Need

You can reach us by multiple methods; we can visit you at home, online video chat, telephone, web chat, email. No matter which you choose you will have our full attention for as long as you wish.  Its important at this stage you get as much information as you need. 

We offer the option of a site survey to ensure no margin for error and that all work is as per building regs or we can work from your existing plans.  Once the requirements are agreed, we can get to work on the drawings and the quote, sign them off and pass on to the next stage of the process. 

Once your order goes into production it's in the capable and meticulous hands of our Production Manager.  From cutting and shaping using our craftsmen and the latest technology in window design through to glazing and painting. You will be updated throughout the process and able to communicate directly with the team should you need to.





If you have opted for fitting our team will contact you once the production process is nearing completion.  We fit nationwide using experienced teams that know our products inside out. Willow offers a full 360 service, design, build and fit.

It is vital for us here at Willow that we meet and exceed our customers expectations.  Once the dust has settled and you have experienced living with your new windows and doors, we would appreciate 5 mins of your time just to make sure all is well and answer any questions, give maintenance tips etc 

We are proud of our windows and doors and stand by their quality as detailed in our warranty information you can find here. 


bottom of page